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Frequenty Asked Questions

Click on a Question below to view its answer.

  1. Can I purchase items not featured on the site?
  2. How can I pay for my goods?
  3. I haven't received delivery of my goods
  4. My product was received damaged
  5. What about guarantees / Warranties?
  1. What do I do should I have a complaint?
  2. What information do you collect and why?
  3. When will my goods be delivered?
  4. Why are your prices so low?
  5. Wrong item received

Can I purchase items not featured on the site?

Although we carry a comprehensive range of products in stock, we only feature a carefully selected range on the site. For any models not listed you can contact our Sales Desk on 01902 793377 and one of our operators will be happy to help. We can also specifically order models for you that we do not normally carry in stock.

How can I pay for my goods?

At CCTVShopper.co.uk we accept all major credit and debit cards. We utilise the industry-standard Sockets Layer (SSL) technology to encrypt all your personal information including debit and credit card numbers. All payments are processed through Barclays Bank, and no credit card information is ever stored on our servers. Alternatively you can phone your order on 01902 793377.

I haven't received delivery of my goods

Delivery of most stock items will be received within one to five days of placing an order.If you have not received your order within the time-scale provided please contact our Sales Department 01902 793377.

My product was received damaged

Please report any transport damages within seven days of receipt. Please note that we cannot help with any damage claims reported after seven days of receiving delivery. Please contact our Customer Services 01902 793377 and refer to the terms and conditions of sale.

What about guarantees / Warranties?

At CCTVShopper.co.uk, all products supplied are fully covered by the manufacturer's guarantee for a minimum of 12 months

What do I do should I have a complaint?

Should you in any way feel dissatisfied with any part of our service then please contact us by telephone on 01902 793377. Should you still feel that your grievance has not been properly addressed then you may of course continue correspondence with the manager. In the event that no amicable agreement can be reached then an independent ombudsman may be sought to settle the matter.

What information do you collect and why?

When you place an order with CCTVShopper.co.uk, we need to know your name, e-mail address, home address, delivery address, credit or debit card number,security code and expiry date, and your home and work telephone numbers. This enables us to authorise your credit or debit card payments, process and fulfil your orders and to notify you of your order status.

When will my goods be delivered?

UK mainland: Most stock orders for CCTV Cameras products are delivered within 1-5 working days from clearance of payment. To check the status of your order, simply e-mail us with your enquiry or alternatively contact our customer services on 01902 793377 or e-mail info@CCTVShopper.co.uk

Why are your prices so low?

Not only are our prices low, but you are guaranteed to save up to 20%-40% on typical catalogue trade prices. As a dedicated Internet Superstore we are able to cut out the high rents, rates and overheads that many large distribution companies have to pay. Direct supply enables us to pass these savings on with LOW LOW prices to you. We always buy in large bulk to get the best deals from the manufacturer. We prefer to make a small profit by selling large numbers of products rather than making large profits on a small number of products, and we're sure you agree.

Wrong item received

In the unfortunate event of receiving an item other than originally ordered, contact the Customer Services within seven days of receipt on 01902 793377.